System Maintenance (Resolved)


9:40pm GMT-7, June 16, 2017


We are performing system maintenance at this moment. The system will be temporarily down. We expect the maintenance to be completed within 1 - 1.5 hours.

Thank you for your patience. 


10:30pm GMT-7, June 16, 2017


The maintenance has been completed. The system should be up running now. 




 Issues with Screen Shot Images (Resolved)


10:30am GMT-8, Feb 28, 2017


We are experiencing some issues with showing screen shot images due to a technical issue with Amazon S3. Here is the status from Amazon AWS -- https://status.aws.amazon.com/. We are closely monitoring Amazon status and will do what is needed on our side to resolve the issue. 



2:30pm GMT-8, Feb 28, 2017


Amazon S3 has been recovered and we are able to upload the screen shots onto Amazon S3 now. The job is going on and we expect to complete it within server hours. 


Please note that your logged time is still correct. It is just some of the screen shots are not available for viewing.


6:30pm GMT-8, Feb 28, 2017


All the images should be uploaded to Amazon S3. Things should be back to normal. Thank you for your patience. 



 Worksnaps.com is temporarily not available  (Maintenance, Completed) 


Nov 7, 2016, 11:15pm GMT-8


We are doing a maintenance for site www.worksnaps.com. It is temporarily not available. This does not affect your time logging. It only affect the access to the web interface. When www.worksnaps.com is not available, you can go to www.worksnaps.net to access the web interface instead. 



Nov 8, 2016, 12:40am GMT-8


The site www.worksnaps.com is up now. You can access web interface from the site. 


 Server glitch resulting in pending screen shots  (Resolved) 


Nov 7, 2016 3:50am GMT-8

There has been a server glitch resulting in large number of pending screen shots. The server is running now. You should be able to log time using Worksnaps client and also access the web interface.

We are trying to catch up with processing the pending screen shots. 


Nov 7, 2016 5:35am GMT-8

The pending screen shots have all been processed. 



 www.worksnaps.com web interface is temporarily not available  (Resolved)

 

November 1, 2016 7:24am GMT-7


www.worksnaps.com (web interface) is temporarily down since it is being moved to another server. 


Time logging should still work because we have multiple servers handling time logging. It only affects accessing the web interface. You can go to www.worksnaps.net to access the web interface for now. 


November 1, 2016 7:54am GMT-7


The site www.worksnaps.com is up now. 



Service is temporarily not available  (resolved)

 

Sept 29, 2016 9:05am GMT-7


The service is running normally after several hours of monitoring. 


There is one side effect of this outage -- some old emails dated September 3 were sent out. Please disregard those emails. The normal email sending has been resumed. 

 

Sept 29, 2016 00:25am GMT-7

 

The cause of the problem is due to one of the main database servers that was experiencing hardware issue and was performing very slow. Eventually we have to bring down the server. We have used a back-up copy of the database to restore the data. The service is up running now. 


If there is any missing logged time, please add offline time to claim the work hours. Here is a help document on how to do so -- 


http://worksnaps.freshdesk.com/support/solutions/articles/4000034551-how-to-add-offline-time-for-yourself-


We apologize for the outage. We will perform a postmortem analysis on the issue and work on solution to improve the availability of the service. 

 

Sept 28, 2016 8:25pm GMT-7

 

We are experiencing a server issue now and the service is temporarily down. We are working to fix the issue ASAP. 



Service is temporarily not available  (resolved)



Sept 27, 2016, 11:43pm GMT-7


The server looks to be running fine. 

The pending time slots should be processed shortly. 


Sept 27, 2016, 10:56pm GMT-7


We have brought up the server and the service is running. We are monitoring its health for any further problem. 

There will be a delay in processing the time slots. You might see many time slots in pending state. Please wait until they are processed. 

 

Sept 27, 2016 9:25pm GMT-7

 

We are experiencing a server issue now and the service is temporarily down. We are working to fix the issue ASAP. 



There is currently a delay in processing the uploaded data  (Resolved)

 

Sept 22, 2016, 9:30am (GMT-7)


The issue has been resolved. 


Sept 22, 2016, 4:30am (GMT-7) 


The jobs to process uploaded data has some delay which results in the recent screen shots in pending state. We are working to catch up with the processing. There should not be any data lost and please do not add offline over the pending time slots




There is currently a delay in processing the uploaded data  (Resolved)


Aug 24, 2016, 4:30am (GMT-7)


The issue has been solved and we are actively monitoring the job status. 

 

Aug 23, 2016, 11:31pm (GMT-7) 


The jobs to process uploaded data has some delay which results in the recent screen shots in pending state. We are working to catch up with the processing. There should not be any data lost and please do not add offline over the pending time slots. 



 Service is temporarily not available   (Resolved)

 

July 28, 9:48pm, 2016 (GMT-7)


The issue has been resolved and the service should be back to normal. 

 

July 28, 9:25pm, 2016 (GMT-7)

 

We have an unexpected maintenance that we need to perform. The service is temporarily not available. We will try to bring up the server as soon as we can. 

Thank you for your patience. 


 Service is temporarily not available   (Resolved)

 

July 7, 2016  7:34am GMT-7


We are experience issue with one of our servers. The service is temporarily not available. We are working to fix it ASAP. 


July 7, 2016  7:56 GMT-7


The service is up running. Some data is pending processing. Therefore you might see that some screen shots are in pending status. They will be processed shortly. 

We are actively monitoring the service health. 


July 7, 2016  8:30 GMT-7


Service is up running normally. 



 Partial Outage (Resolved)

June 21, 2016,  8:05pm GMT-7


The issue has been resolved and we are monitoring the health of the system. 


June 21, 2016,  5:20pm GMT-7


We have a partial outage in one of our servers (www.worksnaps.net). However, you can still connect to our alternate server by following this instruction

We are working to bring up the service to full strength as soon as possible. 



 Maintenance  June 3, 2016 (Completed)


June 3, 2016 9:35pm GMT-7

 

We started the scheduled maintenance. The service is temporarily not available. 


June 3, 2016 10:35pm GMT-7

 

The maintenance has been completed. The service is up running now. 



 Announcement 

We will have a short maintainence between 10:30pm and 11:30pm GMT-7 on June 3, 2016. The service will not be available during the time. 



 Service Interruption  May 15, 2016 (Resolved)

 

May 15, 2016 6:15pm PDT

 

We are having a service interruption due to issue at our hosting company. We are working with our hosting company to diagnose the issue. 

 

May 15, 2016 7:30pm PDT


We are still working on the issue at this moment. Thank you for your patience. 

 

May 15, 2016 7:51pm PDT


The site is up now and the service is restored. We are actively monitoring the health of the system. 


May 15, 2016 8:23pm PDT


Unfortunately, there are still residual issue with network connectivity. The service is still not 100% healthy and may not be accessible or maybe slow for some users. We are working on it again. 


May 15, 2016 8:35pm PDT


The issue has been resolved and the service is back to normal. 




 Service Interruption   April 08, 2016 (Resolved)


11:08pm, April 08 (GMT-7) 


We are experiencing technical issues with one of our servers. The service is not available now. We are working to rectify the issue as soon as possible. 


12:48am April 09 (GMT-7)


We have identified the issue and are working to bring up the server. 


1:30am April 09 (GMT-7)


The server issue has been resolved. The service is back to normal. We are actively monitoring the health of the system. 



 Service Interruption  March 3, 2016 (Resolved)


Mar 3, 2016 12:40am PST

 

We are having a service interruption due to issue at our hosting company. We are trying to figure things out and give update shortly.  

 

Mar 3, 2016 12:49am PST


The service interruption has been identified to be a network interruption at our hosting company. They are working to restore the network connectivity. 

 

Thank you for your understanding as we work to resolve this issue. 


Mar 3, 2016 01:57am PST

 

The service has been brought up. Users should be able to connect via Worksnaps client as well as access the web console. 

 

We are actively monitoring the service for its stability. 

 

Due to the large influx of requests queued during the outage, there will be a delay in processing the logged time and marking them to be active. Please allow some time for the logged time to show as active. 

 

Mar 3, 2016 02:15am PST

 

Service is back to normal. 

 

We are running extra jobs to catch up with processing the logged time. 



 System Outage  Feb 17, 2016 (Resolved) 


14:01 GMT-8 Feb 17, 2016 

We are experiencing system outage now due to a network issue. We are working to fix it as soon as possible. 


14:23 GMT-8 Feb 17, 2016 

We have identified the issue to be a network connection issue between our application servers and the database server. We are working to resolve the issue. 


14:51 GMT-8 Feb 17, 2016 

We have resolved the issue and the service is up running. We are continuously monitoring the health of the service. 


15:13 GMT-8 Feb 17, 2016 

The system is operating normally. 



Service Outage  Jan 27, 2016 (Resolved)


1:44am PST Jan 27, 2016

There is a network issue with the data center that hosts our server that caused the outage. 


3:20am PST Jan 27, 2016

The problem still persists, there is still outage with the network in our data center. 


6:40am PST Jan 27, 2016

The network issue has been resolved and the service is back online. 

We are actively monitoring the service. 


7:40am PST Jan 27, 2016

The service is operating normally. 


Web site www.worksnaps.com temporarily down  Dec 17, 2015 (Fixed)


4:40pm PST Dec 17, 2015


We have experienced with an outage with the server that hosts www.worksnaps.com. Please access the web application via www.worksnaps.net


Your Worksnaps client should still work fine and should still be able to log time. 


If you see any issue, please open a ticket or contact support@worksnaps.net



Service Interruption  Aug 11, 2015 (Resolved)


Issue Description 


Aug 11, 2015 07:20pm PDT


We are experiencing issue with the service. The service is down at the moment. We are working to restore it. 


Aug 11, 2015 08:05pm PDT


 

The service is back online. We are monitoring the system health. 



Warning -- Screen Image might not show up   Aug 10, 2015 (Resolved)


Aug 10 2015, 12:15am PDT


Due to the Amazon Web Service issue, the screen shots uploaded will might now show up. 


Below is the Amazon Simple Storage Service health dashboard. We are following their progress. 


Aug 10 2015, 04:00am PDT


The issue has been solved by Amazon Web Service. 







 Maintenance    Aug 1, 2015 (Completed)


Notice: 

We will perform system maintenance on Aug 01, 2015 between 2:30pm to 4:00pm PDT. The system will not be available during the maintenance window. 


Aug 1, 2015 02:50pm PDT


The system goes into maintenance mode


Aug 1, 2015 03:50pm PDT


Maintenance has been completed and the system is in normal operation. 



Service Interruption  July 28, 2015 (Resolved)


Issue Description 


July 28, 2015 09:20pm PDT


We are experiencing issue with the service. The service is down at the moment. We are working to restore it. 



July 28, 2015 09:36pm PDT


We have identified and fixed the issue. The service should be back up running. We are actively monitoring it now. 

It will take some time to process the back-logged time. 


July 28, 2015 09:54pm PDT


The server is in normal operation now. 

 

The backlogged time will take approximately 20 more minutes to catch up. 



Service Interruption  July 28, 2015 (Resolved)


Issue Description 


July 28, 2015 02:55pm PDT


We are experiencing issue with the service. The service is down at the moment. We are working to restore it. 


July 28, 2015 03:13pm PDT


 

We have identified the issue which is due to a mis-configured port on one of the servers. We have fixed it and the service should be back to normal now. 



Service Interruption  July 14, 2015 (Resolved)


Issue Description 


July 14, 2015 01:45pm PDT


We are experiencing issue with the service. The service is down at the moment. We are working to restore it. 


July 14, 2015 01:53pm PDT


 

The issue has been resolved. The service should be back to normal. 



Service Interruption  May 31, 2015 (Resolved)


Issue Description 


May 31, 2015 09:33pm PDT


We are experiencing issue with the service. There are some issues with logging in to the web application and viewing the projects. We are working to resolve the issue now. 


Update 


May 31, 2015 10:18pm PDT


The server is back up and we are closely monitoring it as service returns to normal. 


Update 


May 31, 2015 10:45pm PDT


The service is back to normal. 

 





Service Interruption  May 26, 2015 (Resolved)


Issue Description 


May 26, 2015 01:05am PDT


We are experiencing issue with the service.There are some issues with logging in to the web application and viewing the projects. We are working to resolve the issue now. 


May 26, 2015 03:07am PDT


We have restored the service and monitoring it now. Due to the length of the outage, we advise that you carefully review the logged time today. If there is any missing time, please add offline and inform your manager. 

 

May 26, 2015 05:15am PDT


The service appears to be running well now. 




Service Interruption  May 05, 2015 (Resolved)


Issue Description 

May 05, 2015 11:10am PDT

 

There is currently networking issue affecting our server. The application is not available due to this issue. We are investigating and trying to resolve the issue now. 


Update 

May 05, 2015 12:10pm PDT


The issue has been identified as network issue in our hosting company. We are working with them on the issue and hope to resolve it asap. 


Update 

May 05, 2015 01:09pm PDT


The service has now been back on line. There could still be latency due to large number of queued requests. We are monitoring the health of the service. 


Update 

May 05, 2015 01:35pm PDT


 

The service should be fully operational now. 



Service Interruption  March 19, 2015 (Resolved)


Issue Description 

March 19, 2015 11:10am PDT

 

Due to a server issue, the service is very slow and you might get time out when accessing the web application. We are working on the issue now. 


Update 

March 19, 2015 12:30pm PDT


We have identified the issue and are doing an urgent fix to the server now. We will keep you updated through this status page. 


Update 

March 19, 2015 13:09pm PDT


The server has been brought back to normal state. There might still some slowness due to the large number of queued requests from client program. We are actively monitoring the system performance now. 

You will see that your logged time gradually show up on the time log. It will take a bit of time to catch up with all the logged activities. 


Update 

March 19, 2015 14:33pm PDT


The service is back to normal. We will continue to monitor the performance and any issues. 


If you have missed any logging time due to the service interruption, please inform your manager and request to add the time as offline time. 


We apologize for the inconvenience and thank you for your patience. 


 

Service Interruption  November 17, 2014 (Resolved)


Issue Description 

November 17, 2014 09:32pm PST


We are having connectivity issue to www.worksnaps.net at our hosting company. We are working to resolve the issue ASAP. 

Meanwhile, you can use www.worksnaps.us to visit the site. 

Also, you can connect your Worksnaps client to www.worksnaps.us. Here is how you can do it -- 


http://worksnaps.freshdesk.com/support/solutions/articles/119132-using-alternative-server-to-access-worksnaps


Update 

November 17, 2014 10:10pm PST


The service at www.worksnaps.net is back up while it is still trying to catch up with the accumulated requests. We continue to monitor the status. 


Update 

November 18, 2014 12:03am PST


The service is fully back to normal.



 

Service Interruption  April 13, 2014 (Resolved)


Issue Description 

April 13, 2014 10:32am PDT


We are currently experiencing service interruption due to network latency issue at our hosting company. You might experience problem with accessing the web site and log into the web application. You might still be able to log in from Worksnaps client (possibly after a few attempts). Once you log on from Worksnaps client, you should be able to log time. The client has a built-in mechanism to cache the requests and retry requests to the server. There could be some delay in reporting the time, but it should generally work well. 


If you want to access the web application, you can go to our alternate site www.worksnaps.us, use your credentials to log in, then you should be able to use the web application to view the time you have logged. 


We will update you on the progress of the incident when we move along. 


Sorry for the inconvenience and we are working to get the problem solved as soon as possible. 



Update

April 13, 2014 1:20pm PDT


Service has been restored and is up running. 



Service Interruption  May 15, 2014 (Resolved)


Issue Description 

May 15, 2014 9:00pm PDT

 

Due to an emergency hardware issue, our hosting company has to replace the back-up battery for the server. The service is down and will be back when the hardware replacement work is completed. 


Update

May 15.2014 9:51pm PDT


The hardware replacement work has been completed and the service is back running.