If you have any issue connecting to Worksnaps server, for example, you cannot open in your browser, please use the following steps to collect the diagnosis information and send the information to support@worksnaps.net so that we can check the issue.


For MAC and Linux users, you can just open a Terminal window instead.



Capture the output of the command.



  • Open a DOS command line window and type in the following command --


For MAC and Linux users, the command will be slightly different -- traceroute www.worksnaps.net



Capture the output of the command.





The page will show your IP address in large letters at the top of the page. Copy the IP address. 

Please send the above information to support@worksnaps.net.