If you upgrade your Mac OS to OSX 10.15 (Catalina), OSX 11 (Big Sur), OSX 12 (Monterey), OSX 13 (Ventura), OSX 14 (Sonoma) and OSX 15 (Sequoia) and you see message "Unable to load Java Runtime Environment" (Figure 1) message when launching Worksnaps client at first time, it is because the Java environment is not compatible with OSX 10.15 or OSX 11 and above anymore. In this case, please follow the below steps to install Java.
If you can start Worksnaps Client successfully, please skip to Step 8 for a few extra things that need to be configured.
Figure 1
1 Open www.java.com site in your browser and click "Java Download" to download Java package and install it.
Figure 2
2 If you are prompted the message "Java xxx can't be opened because Apple cannot check it for malicious software", please click OK button.
Figure 3
3 Open Security & Privacy -> General dialog, you will see a message about the Java you just tried to install, click "Open Anyway".
Figure 4
4 You will be prompted the following dialog again. Click Open button this time to continue install.
Figure 5
5 When you see the license agreement, click Install button.
Figure 6
6 Wait until Java to be installed successfully.
Figure 7
7 After Java is installed successfully, launch Worksnaps Client again. Please input your login and password to login.
Figure 8
IMPORTANT Once you are able to launch Worksnaps Client, there are a few things that will happen and need your configuration. Please refer to this document.