Under certain conditions, some Linux or Mac client can't login Worksnaps server and prompt "Cannot connect to server". It is local machine network issue, the local network can't connect to Java Certification server to get CRLs or pass OCSP validation. We can disable CRLS/OCSP verification to resolve the issue temporary.

 

OCSP: Online Certificate Status Protocol

CRLs: Certificate Revocation Lists


1. Linux Platform


1.1 Installed Oracle latest JRE (www.java.com).

1.2 Switch to JRE installed folder and go to bin directory.

1.3 Run command $./jcontrol



1.4 Open Java Control Panel and switch to Advanced table

1.5 Select "Do not check" for Perform signed code certificate revocation checks on and Perform TLS certificate revocation checks on



2. Mac Platform


2.1 Click Java icon from System Preferences dialog.


2.2 Open Java Control Panel and switch to Advance table

2.3 Select "Do not check" for Perform signed code certificate revocation checks on and Perform TLS certificate revocation checks on