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Knowledge base
General
Get Started
5
Worksnaps Time Tracking in a nut shell
How to get started with Worksnaps as a manager
How to get started with Worksnaps as a contractor
Worksnaps FAQ (from contractor point of view)
Download Worksnaps Client in the web console
Manage Projects and Users
23
How to create a new project
How to Invite a user into a project
How to directly create a user in a project
How to add existing users into a project
How to put a user into multiple projects at once
View all 23
Tracking Time
19
How to use Track Time page (overview)
How to use Track Time page (select what to view)
How to view and understand activity detail of a time slot
How to view full-size screen shots with Screenshot Viewer
How to view idle time slots
View all 19
Third-Party Integration
20
Setting up integration with Asana
Setting up integration with Redmine
Setting up integration with new Basecamp (Basecamp 2)
Setting up integration with Teamwork
Setting up integration with Freshbooks
View all 20
Reports and Invoices
7
Different types of reports explained
How to set report criteria
How to set a user's rate for reports and invoices
How can I share a report with others
How to export an report to CSV file
View all 7
Troubleshooting
59
Check your Internet Option on Windows
Receiving "Cannot connect to the server" when trying to log in with Worksnaps Client
Issue with New Java Update on MAC
Diagnosing the connection to Worksnaps server
Worksnaps Client Issue on Xubuntu
View all 59
New Web Application
1
Switch between two versions of web application
Service Status
4
Worksnaps Service Status
Service Status History
Google security warning on www.worksnaps.net
Incident Report (Mar 25, 2019)
Profile & Settings
5
How to customize company logo
How to change your time zone, daylight saving flag, date and time display format
How to get my Worksnaps API token
How to set the starting day of a week
How to subscribe to a plan and make payment
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