[Previous Incidents]
Service Outage (Resolved)
[19:00pm GMT 04/14/2021]
There is some connectivity issue with our servers. The service is temporarily down.
Our system admin team is working on restoring it. We apologize for the inconvenience.
[19:51pm GMT 04/14/2021]
The connection has been restored with our servers. The service is up now.
Due to the outage, the screenshots processing is lagging. As a result, you might see some recent screenshots in pending status on Track Time page. They will be processed and updated shortly.
[20:40pm GMT 04/14/2021]
The service is stable now. The status of the logged screenshots should be up-to-date.
Service Instability (Resolved)
[12:30pm GMT 02/04/2021]
We have experienced some network related issue as well as issue within our CDN (Content Delivery Service) between the time of 6:00am GMT and 12:30pm GMT on 02/04/2021. As a result, some users might not be able to log into Worksnaps Client on the first try, they had to try multiple times to get in. Also, they saw "Cannot retrieve task list" when trying to retrieve the task list in a project although eventually they can retrieve task list by trying multiple times. In addition, some time logged was delayed, and a portion of the users might experience work time not being logged due to the 180 minutes of time allowed to be buffered on user computer was exceeded.
If you experienced such issue, please review your time (on Track Time page) and find out what time slots are missed. You can try to add back the missing time by adding offline time (here is a document on how to do so -- https://worksnaps.freshdesk.com/support/solutions/articles/4000034551-how-to-add-offline-time-for-yourself-). You can explain the issue to your manage by referring to this status page.
We sincerely apologize for the issue and inconvenience. Our team is working hard to address the issue and is closely monitoring the service.
Service outage due to network issues (Resolved)
[3:30am 11/18/2020 GMT]
The service is currently down due to a major network issue at our hosting provider.
We are working to resolve the issue.
[4:30am 11/18/2020 GMT]
The network issue has been resolved at our hosting provider. The service is back online.
We are closely monitoring the status.
Service outage due to server issues (Resolved)
[10:05am 03/26/2020 GMT]
We had a server failure. The service was temporarily down.
[10:25am 03/26/2020 GMT]
We have brought back the server. The service is working now. We are monitoring the health of the service.
There is a large number of unprocessed time slots as you might notice the pending time slots on Track Time page. They are being processed and we hope to catch up shortly.
Service outage due to server issues (Resolved)
[6:10am 02/17/2020 GMT]
We are encountering issue with our servers. The service is temporarily down. We are working to resolve the issue and get it working.
Meanwhile, please do the following as a temporary remedy:
8a) If you can log in successfully, then proceed to select project/task, and start logging time.
8b) If it does not work, go back to step 5 and enter "http://www.worksnaps.us" (without the double quotes), then try to log in again.
For web access, please use us11.worksnaps.com or us5.worksnaps.com as your entry point.
[15:30pm 02/17/2020 GMT]
The servers are brought back to normal operation at this moment. However, due to the prolonged issue, there are a large number of unprocessed time slots that are yet to be processed. You might see many "Pending" time slots on your Track Time page. We are running jobs to process them. These "Pending" time slots will turned into active time slots once they have been processed.
[18:20pm 02/17/2020 GMT]
The system is mostly back to normal. You should be able to log time and view the time in the web console. If you still have trouble logging in with Worksnaps Client or access the web console, please use the steps above.
What if I have time missing (i.e., not logged) during the server trouble?
The server issue might have caused some time to be missing, not logged by Worksnaps Client. If this is your case, please add the missing time as offline time (help link here). If you do not have the permission to do so, please ask your manager to add the time for you. This incident report can serve as the information to justify the addition of the missing time as your offline time.
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IMPORTANT (01/14/2019) -- If you are experiencing issue with connecting to the server with Worksnaps Client, please follow this instruction to resolve the issue.
Service Temporarily Unavailable (resolved)
[6:00pm 10/14/2019 GMT]
There is currently network connectivity issue in our data center. The service is temporarily unavailable. We are working to fix the issue as soon as we can.
[6:09pm 10/14/2019 GMT]
We hare restored the service. It is up running now.
We are experiencing server issue now. Worksnaps service is temporarily not available (resolved)
[7:20am 09/13/2019 GMT]
We are experiencing server issue right now and Worksnaps service is temporarily not available. We are working to resolve the issue now and will keep you updated.
[8:55am 09/13/2019 GMT]
We have brought up the server and the service is up running. However, due to the significant down time, there are many screen shots that need to be processed. You will see many "Pending" screen shots on Track Time page. Please allow some time for them to be processed.
[12:20pm 09/13/2019 GMT]
All the pending screen shots have been processed.
Note: During the outage, some users were not able to log in using Worksnaps Client. Therefore you might not be able to log time during the outage. For any missing work hours, please add them as offline time. If your manager/employer need justification for the offline time, please use this incident report as such, or open a ticket and we will explain the situation as needed.
The server is experiencing technical issue now (resolved)
[15:00pm 03/25/2019 GMT]
We are currently experiencing technical now and we are working to resolve it.
You might experience issue with logging time and visiting web console at this moment.
[17:10pm 03/25/2019 GMT]
We have restored the service. You should be able to log time and visit web console now.
However there were some missing time for the past few hours. We are checking the issue in more detail.
[18:28pm 03/25/2019 GMT]
We continue to investigate the issue that occurs between 8:00am and 17:00pm GMT which caused some users not being able to log time successfully during the period.
It appears that one of the servers encountered unusual high load (possibly a DDoS attack) and failed to process and write the data into the database. This resulted in the time records being queued on the user's side (which is a normal behavior). However, there is a limit of 180 minutes for the queued time records (* see note below). Once the limit is reached, Worksnaps client program will suspend the time logging until the queued time records are sent to the server. Therefore if the issue lasts longer than 180 minutes, there will be missing time. Unfortunately this happened to some of the users today.
[20:10pm 03/25/2019 GMT]
Here is the detailed incident report. Please follow the instruction on checking and adding your missing time if necessary --
https://worksnaps.freshdesk.com/support/solutions/articles/4000139190-incident-report-mar-25-2019-
www.worksnaps.com is temporarily not available (Resolved)
[10:20pm 02/28/2019 GMT]
www.worksnaps.com is temporarily not available due to technical issue. You can access the web console by going to www.worksnaps.net.
This only affects the web console access, and it should not affect logging time using Worksnaps Client.
We will update the status on the availability of www.worksnaps.com site.
[11:10pm 02/28/2019]
www.worksnaps.com is up running now. The issue has been resolved.
There is delay in processing active screen records (Resolved)
[06:30am, 10/03/2018 GMT]
There is delay in processing the activity screen records. You might see that some of the recent screen shots are in "Pending" state. We are working to catch up the processing of the screen records.
[09:30am, 10/03/2018 GMT]
We have almost finished catching up with the processing of the screen records. It should be up to date within an hour or so.
Thank you for your patience.
[011:30am, 10/03/2018 GMT]
The issue has been resolved. All the screen records should be processed.
[05:50am, 09/04/2018 GMT]
Due to network issue on the server that handles API requests, the API service (api.worksnaps.com) is temporarily not available. This does not affect using Worknsaps Client to log time or accessing the web interface. It only affects the invocation of API calls.
[18:20pm, 09/04/2018 GMT]
The issue has been resolved. The API service is now available.
We are performing Service Maintenance (Completed)
[15:40pm, 08/19/2018 GMT]
We are currently performing service maintenance. You can still using Worksnaps Client to log time. However, the web interface will be temporarily unavailable.
We will try to complete maintenance as soon as we can.
[16:20pm, 08/19/2018 GMT]
We have completed the maintenance. You should be able to use web console now.
[00:49am 07/26/2018 GMT]
We are experiencing server issue now and are working to fix it. The time logging and web console access might not work at this time.
We apologize for the outage.
[2:40am 07/26/2018 GMT]
We have recovered from the server issue. Time logging should be normal now.
However, the time logged during the past few hours might still have issue and we are trying to recover the data.
[5:36am 07/26/2018 GMT]
Our engineer has identified that there is data loss between July 25, 2018 2:55:00 PM (GMT) and July 26, 2018 1:45:00 AM (GMT). We are evaluating ways to recover the data.
Due to the amount of data and the lengthy process to check and verify data integrity and consistency, this process might take a while to complete.
If you are a user who logged time during the aforementioned period, we ask you to let your manager know about the incident so that they are aware of it.
Thank for your patience as we are working through the issue.
[17:45pm 07/26/2018 GMT]
After careful investigation and evaluation, our engineering team has decided to perform the data recovery around 13:00:00 pm July 27 GMT, so to minimize the impact to the online users. The process requires going through the log files and various backup database copies to extract the missing data.
Also, please note that we should be able to recover the logged time and the corresponding computer data (i.e., mouse/keyboard counts, activity level and active applications), however, the corresponding screen shots might not be recoverable.
[13:00pm 07/27/2018 GMT]
We are starting the data recovery process. There will be brief downtime about 40 minutes between 14:00pm 07/27/2018 and 14:40pm 07/27/2018 GMT. You should still be able to use Worksnaps Client to log time. The web console access will be temporarily unavailable, but it will not affect the logged time.
Thank you for your cooperation.
[15:15pm 07/27/2018 GMT]
The downtime is over. The web console is available and you should be able to access it now.
The missing data between July 25, 2018 2:55:00 PM (GMT) and July 26, 2018 1:45:00 AM (GMT) has been recovered. For the recovered time, the computer activity (e.g., mouse/keyboard counts, activity level and active applications) should be there. The screen shots will be missing and cannot be recovered. However, this should not affect the logged time.
Since users might have added offline time for the missing time slots, we are doing a phase to resolve the conflict so that there is no overlapping between the recovered time and the potentially added offline time for the same time slots.
[11:30am 07/28/2018 GMT]
We have resolved the conflict time slots between the recovered time and the offline time that some users might have added after seeing missing time. The offline time added will stay as is. The recovered time that coincides with the added offline time have been removed so that there will not be duplicates.
For majority users, they have not added offline time. They should be able to see the recovered time showing up. The recovered time will not have any screen shots associated with them (we were not able to recover the screen shots). However, the recovered time will be accounted as your work hours and be reflected in the time report.
2018-05-25 05:32am GMT-7
Some of the users experience issue with time not being logged. We are investigating the issue.
2018-05-25 7:25am GMT-7
We have found an issue with one of the partitions (out of 8 such partitions) that affected the users who are on the partition. We are working to resolve the issue.
2018-05-25 8:43am GMT-7
We have deployed a fix to issue. The newly captured time should be able to be logged. The time cached on the Worksnaps client side should start to come in and be logged as well.
Important Notice (what you need to do) :
For the users who are affected by this issue, we recommend that you do the followings:
1) If you have terminated Worksnaps Client due to the issue (which happens approximately between 2018-05-25 5:30am GMT-7 to 2018-05-25 8:40am GMT-7), please launch Worksnaps Client and start logging time. There might be cached time saved on your local system. Worksnaps Client should be able to send the cached time to the server and log the time. If there is such cached time, you should start to see some "Pending" time slots on Track Time page. Wait till those "Pending" time being processed by the server.
2) After the pending time being processed, please review the time to see if you still have any missing time slots. Since the issue lasted longer than the maximum 3 hours of cached time saved by Worksnaps client , you might still see some missing time slots (Worksnaps client stops caching time after the cache reaches 3 hours of time). For those missing time slots, please add them as your offline time (here is an instruction on how to do so). If you are not allowed to add offline time by your manager, please contact your manager to either add the offline time for you or temporarily turn on the option to allow you to add offline time. If you need to explain and justify the offline time to be added, you can refer your manager to this post.
Slow web performace Issue (resolved)
2018-05-20 16:02pm GMT-7
We are experiencing some network issue which results in slow connection and web performance. We are working to resolve the issue now.
2018-05-20 17:55pm GMT-7
The issue has been fixed. We are actively monitoring the performance of the service.
21:30 GMT-8, Nov 20, 2017
We are experiencing issue again with back-end server. We are working to get it up running. We apologize for the inconvenience.
1:30 GMT-8, Nov 21, 2017
We are still going through various components in our system to ensure system integrity because the current outage caused various issues and is rather severe.
Thank you for your patience.
2:30 GMT-8, Nov 21, 2017
We are still working on the issue. The issue is multi-faceted therefore the team needs to carefully go through, restore and test various data points. We apologize for the long delay.
4:10 GMT-8, Nov 21, 2017
We have brought up the service. Users should be able to log into Worksnaps client and the web console as well. You will see the logged time to be in "Pending" state for a while as we catch up with processing the time slots. They will be processed and the time slots will be marked as active if there is computer activity.
Important Notice with respect to this outage:
The outage was caused by a database server issue (which is primarily related to hardware issue and subsequently caused master-slave replication to fail). We have carefully examined the data integrity and determined that the safest way is to restore the data from a previous data snapshot. The data snapshot was taken at 15:30pm GMT-8, Nov 20, 2017. As a result, the data between 15:30pm GMT-8, Nov 20, 2017 and 4:00am GMT-8, Nov 21 2017 (i.e., between 23:30pm GMT, Nov 20 and 12:00pm GMT, Nov 21) will be lost and not recoverable. We understand this is very inconvenient for users who have time logged during the period, and we sincerely apologize for the inconvenience. For those who have worked during the period, please work with your manager / employer to add the missing time as offline to claim the work hours.
Again, thank you for your patience and understanding.
Service is temporarily not available (resolved)
13:30 GMT-8, Nov 19, 2017
We are experiencing some issue with our server now. The service is temporarily not available. We are working to resolve the issue as soon as we can.
15:50 GMT-8, Nov 19, 2017
We are still working on the issue. It is caused by a hardware failure.
17:20 GMT-8, Nov 19, 2017
We are in the process of restoring the server that had a hardware failure and should expect the service to be up running shortly.
17:35 GMT-8, Nov 19, 2017
The service has been restored. Users should be able to log in using Worksnaps Client and also be able to log onto the web console.
We are investigating the effect of this outage (between 13:00 GMT-8 and 17:30 GMT-8). The outage might have caused missing time during the period or some time incorrectly marked as idle. We will provide update on this in a little while.
22:30 GMT-8, Nov 19, 2017
We have re-processed all the time slots during the outage period. The time slots should be marked active if there is computer activity during the time window (i.e., if it is not idle).
If there is any missing time slots during the outage, please add it as your offline time. Here is a help document on how to add offline time -- http://worksnaps.freshdesk.com/support/solutions/articles/4000034551-how-to-add-offline-time-for-yourself-.
Maintenance Window Notification (Completed)
2:35pm GMT-8 Nov 7, 2017
We will perform system maintenance between 3:00pm and 3:30pm GMT-8 on November 7. The purpose is for updating server and DB patch. During the period, the service will not be available. If you are already running Worksnaps Client and logging time, you won't be affected and the time will be uploaded once the service is back up running.
We will try to complete the maintenance work as soon as we can. Thank you for your patience.
3:45pm GMT-8 Nov7, 2017
We have completed the maintenance work. The site is up running.
The service is partially unavailable (Resolved)
11:50pm GMT-8 November 6, 2017
We are experiencing difficulty in one of our servers. The service is partially unavailable.
Temporay Solution If you are currently logging time, please log out from the current session and log into our alternative server with the following instruction --
00:52am GMT-8 November 7, 2017
We have restored the failed server and the service is back up running fully.
However, due to the partial outage, there is a large number of unprocessed screen shots. As a result, you might see some screen shots (those within the past 1 hour or so) are still in "Pending" status. Please allow some time to have them processed.
Maintenance Window Notification (Completed)
2:35pm GMT-8 Nov 7, 2017
We will perform system maintenance between 3:00pm and 3:30pm GMT-8 on November 7. The purpose is for updating server and DB patch. During the period, the service will not be available. If you are already running Worksnaps Client and logging time, you won't be affected and the time will be uploaded once the service is back up running.
We will try to complete the maintenance work as soon as we can. Thank you for your patience.
3:45pm GMT-8 Nov7, 2017
We have completed the maintenance work. The site is up running.
The service is partially unavailable (Resolved)
11:50pm GMT-8 November 6, 2017
We are experiencing difficulty in one of our servers. The service is partially unavailable.
Temporay Solution If you are currently logging time, please log out from the current session and log into our alternative server with the following instruction --
00:52am GMT-8 November 7, 2017
We have restored the failed server and the service is back up running fully.
However, due to the partial outage, there is a large number of unprocessed screen shots. As a result, you might see some screen shots (those within the past 1 hour or so) are still in "Pending" status. Please allow some time to have them processed.
The service is temporarily not available (Resolved)
Oct 05, 16:00 GMT-7
We are experience an outage now. Our system admin is investigate the issue and working to resolve it.
Oct 05, 17:05 GMT-7
We have identified it to be a hard disk issue and our system admin is dealing with restoration of the disk.
Oct 05 17:25 GMT-7
We have fixed the hard disk issue and brought up the service. The service is up running now. We are monitoring it closely.
You should be able to log in and log time. However, due to the outage, there is a large number of time slots that need to be processed. So you might see some recent time slots to be in "Pending" status. They should be processed shortly.
Oct 05, 18:20 GMT-7
The issue has not been fully resolved.
Server Issue (Resolved)
3:46am GMT-7, Sept 7, 2017
We are experiencing temporarily network issue on our hosting environment. You might not be able to access the site or log into Worksnaps client. We are working on to fix the issue ASAP.
4:05am GMT-7, Sept 7, 2017
We are working with our hosting company in resolving the network issue which caused the main sites www.worksnaps.net and www.worksnaps.com not functioning well. You can still access the web interface at www.worksnaps.us as an alternative site.
With Worksnaps Client, you can also point it to use www.worksnaps.us. Here is the instruction -- http://worksnaps.freshdesk.com/support/solutions/articles/119132-using-alternative-server-to-access-worksnaps
6:05am GMT-7, Sept 7, 2017
We have fixed the network issue. The server is operating normally. However, there are a large number of unprocessed time slots that need some time to get processed. You will see the most recent 1 - 2 hours of time being in "Pending" status. This is okay and they should be processed after some time. As long as the screen shots are there, the work information has been captured and they will be processed.
8:35am GMT-7, Sept 7, 2017
We are catching up with processing the activity history for the time slots. You will still see some "Pending" time slots for the last 0.5 - 1 hour.
10:05am GMT-7, Sept 7, 2017
All the time slots have been processed.
System Maintenance (Resolved)
9:40pm GMT-7, June 16, 2017
We are performing system maintenance at this moment. The system will be temporarily down. We expect the maintenance to be completed within 1 - 1.5 hours.
Thank you for your patience.
10:30pm GMT-7, June 16, 2017
The maintenance has been completed. The system should be up running now.
Issues with Screen Shot Images (Resolved)
10:30am GMT-8, Feb 28, 2017
We are experiencing some issues with showing screen shot images due to a technical issue with Amazon S3. Here is the status from Amazon AWS -- https://status.aws.amazon.com/. We are closely monitoring Amazon status and will do what is needed on our side to resolve the issue.
2:30pm GMT-8, Feb 28, 2017
Amazon S3 has been recovered and we are able to upload the screen shots onto Amazon S3 now. The job is going on and we expect to complete it within server hours.
Please note that your logged time is still correct. It is just some of the screen shots are not available for viewing.
6:30pm GMT-8, Feb 28, 2017
All the images should be uploaded to Amazon S3. Things should be back to normal. Thank you for your patience.
Worksnaps.com is temporarily not available (Maintenance, Completed)
Nov 7, 2016, 11:15pm GMT-8
We are doing a maintenance for site www.worksnaps.com. It is temporarily not available. This does not affect your time logging. It only affect the access to the web interface. When www.worksnaps.com is not available, you can go to www.worksnaps.net to access the web interface instead.
Nov 8, 2016, 12:40am GMT-8
The site www.worksnaps.com is up now. You can access web interface from the site.
Server glitch resulting in pending screen shots (Resolved)
Nov 7, 2016 3:50am GMT-8
There has been a server glitch resulting in large number of pending screen shots. The server is running now. You should be able to log time using Worksnaps client and also access the web interface.
We are trying to catch up with processing the pending screen shots.
Nov 7, 2016 5:35am GMT-8
The pending screen shots have all been processed.
www.worksnaps.com web interface is temporarily not available (Resolved)
November 1, 2016 7:24am GMT-7
www.worksnaps.com (web interface) is temporarily down since it is being moved to another server.
Time logging should still work because we have multiple servers handling time logging. It only affects accessing the web interface. You can go to www.worksnaps.net to access the web interface for now.
November 1, 2016 7:54am GMT-7
The site www.worksnaps.com is up now.
Service is temporarily not available (resolved)
Sept 29, 2016 9:05am GMT-7
The service is running normally after several hours of monitoring.
There is one side effect of this outage -- some old emails dated September 3 were sent out. Please disregard those emails. The normal email sending has been resumed.
Sept 29, 2016 00:25am GMT-7
The cause of the problem is due to one of the main database servers that was experiencing hardware issue and was performing very slow. Eventually we have to bring down the server. We have used a back-up copy of the database to restore the data. The service is up running now.
If there is any missing logged time, please add offline time to claim the work hours. Here is a help document on how to do so --
We apologize for the outage. We will perform a postmortem analysis on the issue and work on solution to improve the availability of the service.
Sept 28, 2016 8:25pm GMT-7
We are experiencing a server issue now and the service is temporarily down. We are working to fix the issue ASAP.
Service is temporarily not available (resolved)
Sept 27, 2016, 11:43pm GMT-7
The server looks to be running fine.
The pending time slots should be processed shortly.
Sept 27, 2016, 10:56pm GMT-7
We have brought up the server and the service is running. We are monitoring its health for any further problem.
There will be a delay in processing the time slots. You might see many time slots in pending state. Please wait until they are processed.
Sept 27, 2016 9:25pm GMT-7
We are experiencing a server issue now and the service is temporarily down. We are working to fix the issue ASAP.
There is currently a delay in processing the uploaded data (Resolved)
Sept 22, 2016, 9:30am (GMT-7)
The issue has been resolved.
Sept 22, 2016, 4:30am (GMT-7)
The jobs to process uploaded data has some delay which results in the recent screen shots in pending state. We are working to catch up with the processing. There should not be any data lost and please do not add offline over the pending time slots
There is currently a delay in processing the uploaded data (Resolved)
Aug 24, 2016, 4:30am (GMT-7)
The issue has been solved and we are actively monitoring the job status.
Aug 23, 2016, 11:31pm (GMT-7)
The jobs to process uploaded data has some delay which results in the recent screen shots in pending state. We are working to catch up with the processing. There should not be any data lost and please do not add offline over the pending time slots.
Service is temporarily not available (Resolved)
July 28, 9:48pm, 2016 (GMT-7)
The issue has been resolved and the service should be back to normal.
July 28, 9:25pm, 2016 (GMT-7)
We have an unexpected maintenance that we need to perform. The service is temporarily not available. We will try to bring up the server as soon as we can.
Thank you for your patience.
Service is temporarily not available (Resolved)
July 7, 2016 7:34am GMT-7
We are experience issue with one of our servers. The service is temporarily not available. We are working to fix it ASAP.
July 7, 2016 7:56 GMT-7
The service is up running. Some data is pending processing. Therefore you might see that some screen shots are in pending status. They will be processed shortly.
We are actively monitoring the service health.
July 7, 2016 8:30 GMT-7
Service is up running normally.
Partial Outage (Resolved)
June 21, 2016, 8:05pm GMT-7
The issue has been resolved and we are monitoring the health of the system.
June 21, 2016, 5:20pm GMT-7
We have a partial outage in one of our servers (www.worksnaps.net). However, you can still connect to our alternate server by following this instruction.
We are working to bring up the service to full strength as soon as possible.
Maintenance June 3, 2016 (Completed)
June 3, 2016 9:35pm GMT-7
We started the scheduled maintenance. The service is temporarily not available.
June 3, 2016 10:35pm GMT-7
The maintenance has been completed. The service is up running now.
We will have a short maintainence between 10:30pm and 11:30pm GMT-7 on June 3, 2016. The service will not be available during the time.
Service Interruption May 15, 2016 (Resolved)
May 15, 2016 6:15pm PDT
We are having a service interruption due to issue at our hosting company. We are working with our hosting company to diagnose the issue.
May 15, 2016 7:30pm PDT
We are still working on the issue at this moment. Thank you for your patience.
May 15, 2016 7:51pm PDT
The site is up now and the service is restored. We are actively monitoring the health of the system.
May 15, 2016 8:23pm PDT
Unfortunately, there are still residual issue with network connectivity. The service is still not 100% healthy and may not be accessible or maybe slow for some users. We are working on it again.
May 15, 2016 8:35pm PDT
The issue has been resolved and the service is back to normal.
Service Interruption April 08, 2016 (Resolved)
11:08pm, April 08 (GMT-7)
We are experiencing technical issues with one of our servers. The service is not available now. We are working to rectify the issue as soon as possible.
12:48am April 09 (GMT-7)
We have identified the issue and are working to bring up the server.
1:30am April 09 (GMT-7)
The server issue has been resolved. The service is back to normal. We are actively monitoring the health of the system.
Service Interruption March 3, 2016 (Resolved)
Mar 3, 2016 12:40am PST
We are having a service interruption due to issue at our hosting company. We are trying to figure things out and give update shortly.
Mar 3, 2016 12:49am PST
The service interruption has been identified to be a network interruption at our hosting company. They are working to restore the network connectivity.
Thank you for your understanding as we work to resolve this issue.
Mar 3, 2016 01:57am PST
The service has been brought up. Users should be able to connect via Worksnaps client as well as access the web console.
We are actively monitoring the service for its stability.
Due to the large influx of requests queued during the outage, there will be a delay in processing the logged time and marking them to be active. Please allow some time for the logged time to show as active.
Mar 3, 2016 02:15am PST
Service is back to normal.
We are running extra jobs to catch up with processing the logged time.
System Outage Feb 17, 2016 (Resolved)
14:01 GMT-8 Feb 17, 2016
We are experiencing system outage now due to a network issue. We are working to fix it as soon as possible.
14:23 GMT-8 Feb 17, 2016
We have identified the issue to be a network connection issue between our application servers and the database server. We are working to resolve the issue.
14:51 GMT-8 Feb 17, 2016
We have resolved the issue and the service is up running. We are continuously monitoring the health of the service.
15:13 GMT-8 Feb 17, 2016
The system is operating normally.
Service Outage Jan 27, 2016 (Resolved)
1:44am PST Jan 27, 2016
There is a network issue with the data center that hosts our server that caused the outage.
3:20am PST Jan 27, 2016
The problem still persists, there is still outage with the network in our data center.
6:40am PST Jan 27, 2016
The network issue has been resolved and the service is back online.
We are actively monitoring the service.
7:40am PST Jan 27, 2016
The service is operating normally.
Web site www.worksnaps.com temporarily down Dec 17, 2015 (Fixed)
4:40pm PST Dec 17, 2015
We have experienced with an outage with the server that hosts www.worksnaps.com. Please access the web application via www.worksnaps.net.
Your Worksnaps client should still work fine and should still be able to log time.
If you see any issue, please open a ticket or contact support@worksnaps.net
Service Interruption Aug 11, 2015 (Resolved)
Issue Description
Aug 11, 2015 07:20pm PDT
We are experiencing issue with the service. The service is down at the moment. We are working to restore it.
Aug 11, 2015 08:05pm PDT
The service is back online. We are monitoring the system health.
Warning -- Screen Image might not show up Aug 10, 2015 (Resolved)
Aug 10 2015, 12:15am PDT
Due to the Amazon Web Service issue, the screen shots uploaded will might now show up.
Below is the Amazon Simple Storage Service health dashboard. We are following their progress.
Aug 10 2015, 04:00am PDT
The issue has been solved by Amazon Web Service.
Maintenance Aug 1, 2015 (Completed)
Notice:
We will perform system maintenance on Aug 01, 2015 between 2:30pm to 4:00pm PDT. The system will not be available during the maintenance window.
Aug 1, 2015 02:50pm PDT
The system goes into maintenance mode
Aug 1, 2015 03:50pm PDT
Maintenance has been completed and the system is in normal operation.
Service Interruption July 28, 2015 (Resolved)
Issue Description
July 28, 2015 09:20pm PDT
We are experiencing issue with the service. The service is down at the moment. We are working to restore it.
July 28, 2015 09:36pm PDT
We have identified and fixed the issue. The service should be back up running. We are actively monitoring it now.
It will take some time to process the back-logged time.
July 28, 2015 09:54pm PDT
The server is in normal operation now.
The backlogged time will take approximately 20 more minutes to catch up.
Service Interruption July 28, 2015 (Resolved)
Issue Description
July 28, 2015 02:55pm PDT
We are experiencing issue with the service. The service is down at the moment. We are working to restore it.
July 28, 2015 03:13pm PDT
We have identified the issue which is due to a mis-configured port on one of the servers. We have fixed it and the service should be back to normal now.
Service Interruption July 14, 2015 (Resolved)
Issue Description
July 14, 2015 01:45pm PDT
We are experiencing issue with the service. The service is down at the moment. We are working to restore it.
July 14, 2015 01:53pm PDT
The issue has been resolved. The service should be back to normal.
Service Interruption May 31, 2015 (Resolved)
Issue Description
May 31, 2015 09:33pm PDT
We are experiencing issue with the service. There are some issues with logging in to the web application and viewing the projects. We are working to resolve the issue now.
Update
May 31, 2015 10:18pm PDT
The server is back up and we are closely monitoring it as service returns to normal.
Update
May 31, 2015 10:45pm PDT
The service is back to normal.
Service Interruption May 26, 2015 (Resolved)
Issue Description
May 26, 2015 01:05am PDT
We are experiencing issue with the service.There are some issues with logging in to the web application and viewing the projects. We are working to resolve the issue now.
May 26, 2015 03:07am PDT
We have restored the service and monitoring it now. Due to the length of the outage, we advise that you carefully review the logged time today. If there is any missing time, please add offline and inform your manager.
May 26, 2015 05:15am PDT
The service appears to be running well now.
Service Interruption May 05, 2015 (Resolved)
Issue Description
May 05, 2015 11:10am PDT
There is currently networking issue affecting our server. The application is not available due to this issue. We are investigating and trying to resolve the issue now.
Update
May 05, 2015 12:10pm PDT
The issue has been identified as network issue in our hosting company. We are working with them on the issue and hope to resolve it asap.
Update
May 05, 2015 01:09pm PDT
The service has now been back on line. There could still be latency due to large number of queued requests. We are monitoring the health of the service.
Update
May 05, 2015 01:35pm PDT
The service should be fully operational now.
Service Interruption March 19, 2015 (Resolved)
Issue Description
March 19, 2015 11:10am PDT
Due to a server issue, the service is very slow and you might get time out when accessing the web application. We are working on the issue now.
Update
March 19, 2015 12:30pm PDT
We have identified the issue and are doing an urgent fix to the server now. We will keep you updated through this status page.
Update
March 19, 2015 13:09pm PDT
The server has been brought back to normal state. There might still some slowness due to the large number of queued requests from client program. We are actively monitoring the system performance now.
You will see that your logged time gradually show up on the time log. It will take a bit of time to catch up with all the logged activities.
Update
March 19, 2015 14:33pm PDT
The service is back to normal. We will continue to monitor the performance and any issues.
If you have missed any logging time due to the service interruption, please inform your manager and request to add the time as offline time.
We apologize for the inconvenience and thank you for your patience.
Service Interruption November 17, 2014 (Resolved)
Issue Description
November 17, 2014 09:32pm PST
We are having connectivity issue to www.worksnaps.net at our hosting company. We are working to resolve the issue ASAP.
Meanwhile, you can use www.worksnaps.us to visit the site.
Also, you can connect your Worksnaps client to www.worksnaps.us. Here is how you can do it --
Update
November 17, 2014 10:10pm PST
The service at www.worksnaps.net is back up while it is still trying to catch up with the accumulated requests. We continue to monitor the status.
Update
November 18, 2014 12:03am PST
The service is fully back to normal.
Service Interruption April 13, 2014 (Resolved)
Issue Description
April 13, 2014 10:32am PDT
We are currently experiencing service interruption due to network latency issue at our hosting company. You might experience problem with accessing the web site and log into the web application. You might still be able to log in from Worksnaps client (possibly after a few attempts). Once you log on from Worksnaps client, you should be able to log time. The client has a built-in mechanism to cache the requests and retry requests to the server. There could be some delay in reporting the time, but it should generally work well.
If you want to access the web application, you can go to our alternate site www.worksnaps.us, use your credentials to log in, then you should be able to use the web application to view the time you have logged.
We will update you on the progress of the incident when we move along.
Sorry for the inconvenience and we are working to get the problem solved as soon as possible.
Update
April 13, 2014 1:20pm PDT
Service has been restored and is up running.
Service Interruption May 15, 2014 (Resolved)
Issue Description
May 15, 2014 9:00pm PDT
Due to an emergency hardware issue, our hosting company has to replace the back-up battery for the server. The service is down and will be back when the hardware replacement work is completed.
Update
May 15.2014 9:51pm PDT
The hardware replacement work has been completed and the service is back running.