If you are using Mac OSX 10.9, 10.10, 10.11, 10.12, 10.13, 10.14, please follow the instructions below to enable accessibility, otherwise, the Worksnaps client can't capture keyword event, it can capture mouse event only.

If you are using Max OSX 10.15 (Catalina), please refer to this document.

 1  Open System Preferences window from the Apple menu.(Figure 1)

Figure 1

 2   Click "Security & Privacy" item on System Preferences window. (Figure 2)

Figure 2

 3  Switch to Privacy tab and choose Accessibility in the left pane, if the option is locked, please click the lock icon at the left bottom to unlock it.(Figure 3)


 Figure 3

Note: If the Worksnaps Client does not appear in the right pane,  please launch Worksnaps client, log in with your credentials, select a project and then select task, click the "Start" button, then waiting about 5 seconds. This will make Worksnaps Client appear in the right pane. Here is the illustration: 

 4  Click the Lock icon at bottom left to unlock so that you can change the settings. Then you can enable Worksnaps Client in the right pane by checking it. (If you do not see the Worksnaps Client on the right, please run it first as described above in  3 ).(Figure 4)

Figure 4


 5   This step only applies to OSX 10.15 (Catalina) 

If you are using OSX 10.15 (Catalina), you should be able to also see Screen Recording in the left pane. Select Screen Recording. If you see Worksnaps Client, please also check it (Figure 5). If you do not see it now, you might need to wait for the system to prompt you when Worksnaps Client tries to take a screen shot. In such case, please refer to this help document

Figure 5

 6  You are all set to go. 

A backgrounder for this instruction (you can read it only if you are interested)


Worksnaps Client for MAC depends the accessibility to get the keyboard events, so we need to enable accessibility on Mac OS. Prior to Mac OSX 10.9 (Mavericks), Worksnaps client can enable the accessibility programmatically. However in OSX 10.9 and 10.10 there is no such API to programmatically enable accessibility from the application. Therefore, users have to enable it manually. 


With Mac OSX 10.9 (and subsequently in 10.10), Apple has moved accessibility option to System Preferences > Security & Privacy > Privacy. Unlike previous versions of Mac OSX, which use a universal check-box for all applications, the new functionality in 10.9 and 10.10 lets users to individually choose which application can gain control of the system to perform their various scripted functions.