[Current Status]
Service is operating normally
[Last Status]
Service Instability (Resolved)
[12:30pm GMT 02/04/2021]
We have experienced some network related issue as well as issue within our CDN (Content Delivery Service) between the time of 6:00am GMT and 12:30pm GMT on 02/04/2021. As a result, some users might not be able to log into Worksnaps Client on the first try, they had to try multiple times to get in. Also, they saw "Cannot retrieve task list" when trying to retrieve the task list in a project although eventually they can retrieve task list by trying multiple times. In addition, some time logged was delayed, and a portion of the users might experience work time not being logged due to the 180 minutes of time allowed to be buffered on user computer was exceeded.
If you experienced such issue, please review your time (on Track Time page) and find out what time slots are missed. You can try to add back the missing time by adding offline time (here is a document on how to do so -- https://worksnaps.freshdesk.com/support/solutions/articles/4000034551-how-to-add-offline-time-for-yourself-). You can explain the issue to your manage by referring to this status page.
We sincerely apologize for the issue and inconvenience. Our team is working hard to address the issue and is closely monitoring the service.