[Current Status]


 The service is operating normally 



[Previous Status]



 Service Outage (Resolved)


[03:10am GMT 02/04/2022]


There is connectivity issue with our datacenter. The service is down now.
We are working on the issue and try to resolve the issue ASAP.


[04:40am GMT 02/04/2022]


The service has been restored. 

You should be able to log in using Worksnaps Client and log time now. The web console should also be available.

Due to the outage, there are a large number of queued screenshots being sent to the servers. Therefore it will be a delay in processing the screenshots. You might see a number of recent screenshots in "Pending" status. They will be marked active when the servers catch up with the job to processing them. 


We are actively monitoring the health of the system.


NOTE: 


  • For the users who were already logged into Worksnaps Client and started to log time before the outage took place, there should not be missing logged time. During the outage, the time would be saved on the local computer and uploaded to the server after the service was restored. 
  • For the users who tried to log into Worksnaps Client but could not do so due to the outage, there will be missing work time. Please add the missing time as offline time. Here is the help document on how to add offline time -- How to add offline time for yourself : Support (freshdesk.com)




 Service Outage (Resolved)


[11:30pm GMT 01/24/2022]


There is connectivity issue with our datacenter. The service is down now.
We are working with the datacenter operator to resolve the issue ASAP.


[1:00am GMT 01/25/2022]


The connectivity issue at our datacenter has been resolved. The servers are back online. 

You should be able to log in using Worksnaps Client and log time now. The web console should also be available.

Due to the outage, there are a large number of queued screenshots being sent to the servers. Therefore it will be a delay in processing the screenshots. You might see a number of recent screenshots in "Pending" status. They will be marked active when the servers catch up with the job to processing them. 


We are actively monitoring the health of the system.


[2:10am GMT 01/25/2022]


The service is completely back to normal operation. 



 Service Outage (Resolved) 


[19:00pm GMT 04/14/2021]


There is some connectivity issue with our servers. The service is temporarily down. 

Our system admin team is working on restoring it. We apologize for the inconvenience. 


[19:51pm GMT 04/14/2021]


The connection has been restored with our servers. The service is up now.

Due to the outage, the screenshots processing is lagging. As a result, you might see some recent screenshots in pending status on Track Time page. They will be processed and updated shortly.


[20:40pm GMT 04/14/2021]


The service is stable now. The status of the logged screenshots should be up-to-date. 




 Service Instability   (Resolved) 


[12:30pm GMT 02/04/2021]


We have experienced some network related issue as well as issue within our CDN (Content Delivery Service) between the time of 6:00am GMT and 12:30pm GMT on 02/04/2021. As a result, some users might not be able to log into Worksnaps Client on the first try, they had to try multiple times to get in. Also, they saw "Cannot retrieve task list" when trying to retrieve the task list in a project although eventually they can retrieve task list by trying multiple times. In addition, some time logged was delayed, and a portion of the users might experience work time not being logged due to the 180 minutes of time allowed to be buffered on user computer was exceeded. 


If you experienced such issue, please review your time (on Track Time page) and find out what time slots are missed. You can try to add back the missing time by adding offline time (here is a document on how to do so -- https://worksnaps.freshdesk.com/support/solutions/articles/4000034551-how-to-add-offline-time-for-yourself-). You can explain the issue to your manage by referring to this status page. 


We sincerely apologize for the issue and inconvenience. Our team is working hard to address the issue and is closely monitoring the service.