[Current Status]


 The service is operating normally 




[Previous Incidents]



 Service Outage  (Resolved)


[07:55am GMT 07/04/2022]


There is connectivity issue with our datacenter. The service is down now.
We are working on the issue and try to resolve the issue ASAP.


[08:20am GMT 07/04/2022]


The issue has been resolved and we have gotten the service up running.

There are some delays in processing the screenshots and marking them to be active. We expect the processing to catch up shortly. 




 Service Outage (Resolved)


[03:10am GMT 02/04/2022]


There is connectivity issue with our datacenter. The service is down now.
We are working on the issue and try to resolve the issue ASAP.


[04:40am GMT 02/04/2022]


The service has been restored. 

You should be able to log in using Worksnaps Client and log time now. The web console should also be available.

Due to the outage, there are a large number of queued screenshots being sent to the servers. Therefore it will be a delay in processing the screenshots. You might see a number of recent screenshots in "Pending" status. They will be marked active when the servers catch up with the job to processing them. 


We are actively monitoring the health of the system.


NOTE: 


  • For the users who were already logged into Worksnaps Client and started to log time before the outage took place, there should not be missing logged time. During the outage, the time would be saved on the local computer and uploaded to the server after the service was restored. 
  • For the users who tried to log into Worksnaps Client but could not do so due to the outage, there will be missing work time. Please add the missing time as offline time. Here is the help document on how to add offline time -- How to add offline time for yourself : Support (freshdesk.com)




 Service Outage (Resolved)


[11:30pm GMT 01/24/2022]


There is connectivity issue with our datacenter. The service is down now.
We are working with the datacenter operator to resolve the issue ASAP.


[1:00am GMT 01/25/2022]


The connectivity issue at our datacenter has been resolved. The servers are back online. 

You should be able to log in using Worksnaps Client and log time now. The web console should also be available.

Due to the outage, there are a large number of queued screenshots being sent to the servers. Therefore it will be a delay in processing the screenshots. You might see a number of recent screenshots in "Pending" status. They will be marked active when the servers catch up with the job to processing them. 


We are actively monitoring the health of the system.


[2:10am GMT 01/25/2022]


The service is completely back to normal operation.