Service is temporarily not available  (ongoing)

21:30 GMT-8, Nov 20, 2017

We are experiencing issue again with back-end server. We are working to get it up running. We apologize for the inconvenience. 

1:30 GMT-8, Nov 21, 2017

We are still going through various components in our system to ensure system integrity because the current outage caused various issues and is rather severe. 

Thank you for your patience. 

Last incident 

 Service is temporarily not available  (resolved, monitoring)

13:30 GMT-8, Nov 19, 2017

We are experiencing some issue with our server now. The service is temporarily not available. We are working to resolve the issue as soon as we can. 

15:50 GMT-8, Nov 19, 2017

We are still working on the issue. It is caused by a hardware failure. 

17:20 GMT-8, Nov 19, 2017

We are in the process of restoring the server that had a hardware failure and should expect the service to be up running shortly. 

17:35 GMT-8, Nov 19, 2017

The service has been restored. Users should be able to log in using Worksnaps Client and also be able to log onto the web console. 

We are investigating the effect of this outage (between 13:00 GMT-8 and 17:30 GMT-8). The outage might have caused missing time during the period or some time incorrectly marked as idle. We will provide update on this in a little while.

22:30 GMT-8, Nov 19, 2017

We have re-processed all the time slots during the outage period. The time slots should be marked active if there is computer activity during the time window (i.e., if it is not idle). 

If there is any missing time slots during the outage, please add it as your offline time. Here is a help document on how to add offline time -- 

Service Status History