Support

Get Started 5

• Worksnaps Time Tracking in a nut shell
• How to get started with Worksnaps as a manager
• How to get started with Worksnaps as a contractor
• Worksnaps FAQ (from contractor point of view)
• Download Worksnaps Client in the web console

Manage Projects and Users 23

• How to create a new project
• How to Invite a user into a project
• How to directly create a user in a project
• How to add existing users into a project
• How to put a user into multiple projects at once

View all 23

Tracking Time 19

• How to use Track Time page (overview)
• How to use Track Time page (select what to view)
• How to view and understand activity detail of a time slot
• How to view full-size screen shots with Screenshot Viewer
• How to view idle time slots

View all 19

Third-Party Integration 20

• Setting up integration with Asana
• Setting up integration with Redmine
• Setting up integration with new Basecamp (Basecamp 2)
• Setting up integration with Teamwork
• Setting up integration with Freshbooks

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Reports and Invoices 7

• Different types of reports explained
• How to set report criteria
• How to set a user's rate for reports and invoices
• How can I share a report with others
• How to export an report to CSV file

View all 7

Troubleshooting 60

• Check your Internet Option on Windows
• Receiving "Cannot connect to the server" when trying to log in with Worksnaps Client
• Issue with New Java Update on MAC
• Diagnosing the connection to Worksnaps server
• Worksnaps Client Issue on Xubuntu

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New Web Application 1

• Switch between two versions of web application

Service Status 4

• Worksnaps Service Status
• Service Status History
• Google security warning on www.worksnaps.net
• Incident Report (Mar 25, 2019)

Profile & Settings 5

• How to customize company logo
• How to change your time zone, daylight saving flag, date and time display format
• How to get my Worksnaps API token
• How to set the starting day of a week
• How to subscribe to a plan and make payment