Troubleshooting

Troubleshooting issues with Worksnaps

Issue with New Java Update on MAC
Recently Apple has released a new Java Update named OS X 2013-004  which upgrades the Java version to 1.6.0_51. This new Java version has triggered an UI is...
Mon, 19 Jun, 2017 at 5:43 PM
Diagnosing the connection to Worksnaps server
If you have any issue connecting to Worksnaps server, for example, you cannot open in your browser, please use the following steps to collect the diagnosis ...
Wed, 6 Sep, 2017 at 11:25 PM
Worksnaps Client Issue on Xubuntu
[Update] This issue has been resolved in the new Worksnaps client for Linux. All you need to do is to download and install the new version from our download...
Mon, 19 Jun, 2017 at 5:45 PM
How to run Worksnaps on 64-bit Linux
Currently Worksnaps Client only runs with 32-bit Oracle Java environment. So if your Linux is 64-bit OS, please follow the below instruction to set up 32-bi...
Fri, 20 Oct, 2017 at 11:22 AM
How to deal with various display issues on Linux
Worksnaps Client Logo not appear on Status Bar If you do not see Worksnaps Client logo showing on the status bar (Figure 1) and you have the following e...
Mon, 19 Jun, 2017 at 5:50 PM
How to use Team Viewer to allow Worksnaps support to access your computer
If you need support from Worksnaps team to diagnose the issue on your desktop. In such case it will be very helpful go allow us to access your desktop.  T...
Wed, 3 Jun, 2015 at 10:34 AM
Comodo Anti-virus Software Setting for Worksnaps
Configure Comodo Anti-virus to work with Worksnaps Client 1. If you have Comodo Anti-virus installed on your system, when you inst...
Thu, 28 Jul, 2016 at 6:46 PM
360 AntiVirus Software Setting for Worksnaps
360防病毒软件 如果机器上安装了360防火墙软件,它将阻止获得键盘和鼠标事件。在第一次运行时,它会提示,是否允许“capserv.dll”程序运行,这时可以选择“允许程序的所有操作”,并且选择“记住我的选择,以后不再提醒”。如果在这个窗口不做任何操作,它将自动阻止“capserv.d...
Wed, 30 Jul, 2014 at 7:24 PM
Worksnaps client cannot connect to the server
  1.  If the Worksnaps client installed normally, but it cannot connect to the server always and appear the below prompt dialog. 2. ...
Fri, 1 Aug, 2014 at 2:15 AM
How to install Worksnaps client on Win8
1. Run the Worksnaps client package. 2. It will appear “Windows protected your PC” message. If you click the “OK” button, the installation progress will b...
Mon, 29 Sep, 2014 at 11:24 AM