Troubleshooting
Troubleshooting issues with Worksnaps
If you encounter connection issue when using Worksnaps Client (for example, you got error "Cannot connect to the server" such as shown in the belo...
Wed, 15 Jan, 2020 at 3:16 PM
If you see the following message when trying to log in with Worksnaps Client on Windows -- please do the following to resolve the issue: 1) Try...
Wed, 15 Jan, 2020 at 3:13 PM
Recently Apple has released a new Java Update named OS X 2013-004 which upgrades the Java version to 1.6.0_51. This new Java version has triggered an UI is...
Mon, 19 Jun, 2017 at 5:43 PM
If you have any issue connecting to Worksnaps server, for example, you cannot open in your browser, please use the following steps to collect the diagnosis ...
Wed, 6 Sep, 2017 at 11:25 PM
[Update] This issue has been resolved in the new Worksnaps client for Linux. All you need to do is to download and install the new version from our download...
Mon, 19 Jun, 2017 at 5:45 PM
Currently Worksnaps Client only runs with 32-bit Oracle Java environment. So if your Linux is 64-bit OS, please follow the below instruction to set up 32-bi...
Fri, 20 Oct, 2017 at 11:22 AM
Worksnaps Client Logo not appear on Status Bar If you do not see Worksnaps Client logo showing on the status bar (Figure 1) and you have the following e...
Mon, 19 Jun, 2017 at 5:50 PM
If you need support from Worksnaps team to diagnose the issue on your desktop. In such case it will be very helpful go allow us to access your desktop.
T...
Wed, 3 Jun, 2015 at 10:34 AM
Configure Comodo Anti-virus to work with Worksnaps Client
1. If you have Comodo Anti-virus installed on your system, when you inst...
Thu, 28 Jul, 2016 at 6:46 PM
360防病毒软件 如果机器上安装了360防火墙软件，它将阻止获得键盘和鼠标事件。在第一次运行时，它会提示，是否允许“capserv.dll”程序运行，这时可以选择“允许程序的所有操作”，并且选择“记住我的选择，以后不再提醒”。如果在这个窗口不做任何操作，它将自动阻止“capserv.dll”程序运...
Tue, 11 Dec, 2018 at 3:59 AM