Troubleshooting
Troubleshooting issues with Worksnaps
1. If the Worksnaps client installed normally, but it cannot connect to the server always and appear the below prompt dialog. 2. The root c...
Thu, 13 Sep, 2018 at 9:31 AM
1. Run the Worksnaps client package.
2. It will appear “Windows protected your PC” message. If you click the “OK” button, the installation progress will b...
Mon, 29 Sep, 2014 at 11:24 AM
In the case that you cannot access our main site www.worksnaps.net, you can try to use an alternative server www.worksnaps.us. The following is the instr...
Mon, 19 Jun, 2017 at 5:42 PM
If you are using Mac OSX 10.9, 10.10, 10.11, 10.12, 10.13, 10.14, please follow the instructions below to enable accessibility, otherwise, the Worksnaps cl...
Thu, 8 Jul, 2021 at 12:40 PM
Worksnaps client on Mac OS X uses Java run-time, so you must install Java first on your Mac OS X.
If you have not installed Java and run Worksnaps cl...
Thu, 25 Sep, 2014 at 6:29 AM
If the Java version on your MAC OS X is too old, you might see the following exception in a terminal window when you start Worksnaps client.
In this cas...
Mon, 29 Sep, 2014 at 11:24 AM
With the recent upgrade of Chrome (version 34), there is issue with using Chrome to access Worksnaps web application. The symptom is that HTTPS page (such a...
Mon, 19 Jun, 2017 at 6:04 PM
If you enabled webcam for Worksnaps client, but you found
the web cam is black same as below figure.
1) Please check your machine if you hav...
Thu, 28 Aug, 2014 at 5:31 PM
Change server config for Worksnaps client on Linux
1) Find the directory <home>/timetracker/worksnaps/cache (where <home> is the current...
Mon, 28 Jul, 2014 at 7:09 AM
If you launch application as admin mode in Windows8. (Figure 1). Then you launch Worksnaps client, you will found the keyboard and mouse event can't be ...
Sat, 13 Sep, 2014 at 5:22 AM