Troubleshooting
Troubleshooting issues with Worksnaps
We need to have the "Assignee" field in your JIRA project settings to be shown. Here is how to check and show the "Assignee" field. ...
Wed, 30 Jan, 2019 at 7:39 PM
For some reason, some Mac machines can't launch WSClient and prompt “Worksnaps Client.app” is damaged and can't be opened. (Figure1) Figure...
Sun, 17 Jun, 2018 at 8:48 PM
The below is the workaround method to start Worksnaps client automatically during boot Linux system. 1.Create a shell file anywhere on your machine, yo...
Sun, 2 Sep, 2018 at 6:14 AM
If your machine installed BitDefender antivirus software and encounter the Runtime Error when running Worksnaps client. Because Worksnaps need to write some...
Tue, 4 Sep, 2018 at 6:46 AM
If you have non-English characters in your project name or your task name, sometimes they might not display correctly. You might see a bunch of question mar...
Wed, 17 Oct, 2018 at 4:38 PM
If your machine installed Norton antivirus software and encounter the connect Error with Figure 1 when running Worksnaps client. Please follow the below st...
Sun, 4 Nov, 2018 at 1:50 AM
If you upgrade to Mac OS to 10.15 (Catalina), OSX 11 (Big Sur), OSX 12 (Monterey), due to the change in OSX security policy, you need to answer a prompt fro...
Thu, 9 Dec, 2021 at 9:09 AM
If you upgrade your Mac OS to OSX 10.15 (Catalina), OSX 11 (Big Sur), OSX 12 (Monterey), OSX 13 (Ventura), OSX 14 (Sonoma) and OSX 15 (Sequoia) and you see ...
Sun, 24 Nov, 2024 at 10:19 AM
Please download WSClient-Linux-Install.zip package from web page, and select Save File to save the file, then open Terminal and switch to downloaded folder...
Sat, 22 Aug, 2020 at 7:02 AM
When you create a new project on Jira, It will generate a Key for project automatically, the default key is word abbreviation for project name. ...
Sun, 8 Nov, 2020 at 5:11 AM