Troubleshooting

Troubleshooting issues with Worksnaps

Worksnaps client cannot connect to the server
  1.  If the Worksnaps client installed normally, but it cannot connect to the server always and appear the below prompt dialog. 2.  The root c...
Thu, 13 Sep, 2018 at 9:31 AM
How to install Worksnaps client on Win8
1. Run the Worksnaps client package. 2. It will appear “Windows protected your PC” message. If you click the “OK” button, the installation progress will b...
Mon, 29 Sep, 2014 at 11:24 AM
Using Alternative Server to Access Worksnaps
In the case that you cannot access our main site www.worksnaps.net, you can try to use an alternative server www.worksnaps.us. The following is the instr...
Mon, 19 Jun, 2017 at 5:42 PM
How to enable accessibility on Mac OSX 10.9 (Mavericks) and 10.10 (Yosemite), 10.11 (El Capitan), 10.12 (Sierra), 10.13 (High Sierra),10.14 (Mojave)
If you are using Mac OSX 10.9, 10.10, 10.11, 10.12, 10.13, 10.14, please follow the instructions below to enable accessibility, otherwise, the Worksnaps cl...
Wed, 4 Mar, 2020 at 2:58 PM
Java for Worksnaps Client on Mac OS X
Worksnaps client on Mac OS X uses Java run-time, so you must install Java first on your Mac OS X.  If you have not installed Java and run Worksnaps cl...
Thu, 25 Sep, 2014 at 6:29 AM
Java Exception on MAC OS X
If the Java version on your MAC OS X is too old, you might see the following exception in a terminal window when you start Worksnaps client.  In this cas...
Mon, 29 Sep, 2014 at 11:24 AM
Issue with Chrome Browser
With the recent upgrade of Chrome (version 34), there is issue with using Chrome to access Worksnaps web application. The symptom is that HTTPS page (such a...
Mon, 19 Jun, 2017 at 6:04 PM
How to active web cam when the machine installed 360 virus software
If you enabled webcam for Worksnaps client, but you found the web cam is black same as below figure.   1) Please check your machine if you hav...
Thu, 28 Aug, 2014 at 5:31 PM
How to change server config for Worksnaps client on Linux & Mac
Change server config for Worksnaps client on Linux 1) Find the directory <home>/timetracker/worksnaps/cache (where <home> is the current...
Mon, 28 Jul, 2014 at 7:09 AM
Run Application as Admin Mode Issue on Win8
If you launch application as admin mode in Windows8. (Figure 1). Then you launch Worksnaps client, you will found the keyboard and mouse event can't be...
Sat, 13 Sep, 2014 at 5:22 AM