Troubleshooting

Troubleshooting issues with Worksnaps

Check the "Assignee" field in project setting in Jira
We need to have the "Assignee" field in your JIRA project settings to be shown. Here is how to check and show the "Assignee" field.  ...
Wed, 30 Jan, 2019 at 7:39 PM
Workaround for installation when prompted WSClient is damaged and can't be opened
For some reason, some Mac machines can't launch WSClient and prompt “Worksnaps Client.app” is damaged and can't be opened. (Figure1) Figu...
Sun, 17 Jun, 2018 at 8:48 PM
How to start Worksnaps client auto during boot Linux system
The below is the workaround method to start Worksnaps client automatically during boot Linux system.  1.Create a shell file anywhere on your machine, yo...
Sun, 2 Sep, 2018 at 6:14 AM
How to resolve Runtime Error when the machine installed BitDefender
If your machine installed BitDefender antivirus software and encounter the Runtime Error when running Worksnaps client. Because Worksnaps need to write some...
Tue, 4 Sep, 2018 at 6:46 AM
Unicode display issue in Worksnaps Client
If you have non-English characters in your project name or your task name, sometimes they might not display correctly. You might see a bunch of question mar...
Wed, 17 Oct, 2018 at 4:38 PM
How to resolve Connect Error when the machine installed Norton
If your machine installed Norton antivirus software and encounter the connect Error  with Figure 1 when running Worksnaps client. Please follow the below st...
Sun, 4 Nov, 2018 at 1:50 AM
Allow Worksnaps Client to capture screen on Mac OS10.15 (Catalina) or OSX 11 (Big Sur)
If you upgrade to Mac OS to 10.15 (Catalina) or OSX 11 (Big Sur), due to the change in OSX security policy, you need to answer a prompt from OSX system to a...
Sun, 20 Dec, 2020 at 9:32 PM
How to run Worksnaps client on Mac OSX 10.15 (Catalina) or OSX 11 (Big Sur)
If you upgrade your Mac OS to OSX 10.15 (Catalina) or OSX 11 (Big Sur) and you see message "Unable to load Java Runtime Environment" (Figure 1) me...
Sun, 20 Dec, 2020 at 9:31 PM
How to install Worksnaps Client on Linux using installation package
Please download WSClient-Linux-Install.zip package from web page,  and select Save File to save the file, then open Terminal and switch to downloaded folder...
Sat, 22 Aug, 2020 at 7:02 AM
How to modify project key for Jira Project
When you create a new project on Jira, It will generate a Key for project automatically, the default key is word abbreviation for project name. ...
Sun, 8 Nov, 2020 at 5:11 AM