Troubleshooting

Troubleshooting issues with Worksnaps

Worksnaps Mouse & Keyboard Event Issue with 360 Total Security
1  If your machine have 360 Total Security,  you may find the logged time slots idle due to keyboard/mouse events cannot be captured. (Figure 1). ...
Sun, 28 Sep, 2014 at 8:56 AM
Screen Capture Issue for Linux Platform
If your Worksnaps client can't capture screen normally on Linux, such as the screen capture is black or partially captured. Please install the scrot co...
Mon, 10 Nov, 2014 at 6:38 AM
WSClient can't log time when adjust OS' date
If you modified the MAC or Linux computer's system time, such as current date is 2014, you change the OS' date to 2015, and then you found that th...
Sat, 6 Dec, 2014 at 8:54 PM
How to change from OpenJDK to Oracle JRE (archive)
Currently Worksnaps Client can run on Oracle Java environment. If your Java environment is OpenJDK on Linux, Worksnaps client might not be able to run we...
Thu, 25 May, 2017 at 2:37 PM
How to handle Fedora platform Java issue
If you installed WSClient on Fedora platform, such as Fedora21, the WSClient maybe does not work with the default OpenJDK, it will appear the below error(Fi...
Fri, 26 Dec, 2014 at 5:54 AM
How to install Java environment on Mac OS X
In OSX Mac10.9 or above, Apple stopped bundling Java with the operating system. Since Worksnaps client depends on Java environment, you need to install ...
Thu, 22 Oct, 2015 at 10:42 AM
How to change OpenJDK to Oracle JRE
Currently on Linux Worksnaps Client can run on Oracle Java environment. If your Java environment is OpenJDK, Worksnaps Client might not be able to run well...
Fri, 5 Feb, 2021 at 7:14 PM
How to create a quick launcher on Ubuntu
Here is how you can create a shortcut to Worksnaps Client and launch it from the dock bar.  1. Download Worksnaps Client and unzip it on Ubuntu. ...
Wed, 3 Feb, 2016 at 11:08 AM
How to install Oracle JDK on Mac OS X
1. Open Oracle develop page http://www.java.com/en/download/faq/develop.xml 2.Click "JDK download" link on "Where can I get JDK downlo...
Sat, 30 Jan, 2016 at 3:28 PM
How to run WSClient in Win10 with Compatibility Method
1.Open WSClient installer properties dialog. 2.Switch to Compatibility table. 3.Select "Compatibility mode" and select "Run...
Sat, 25 Jun, 2016 at 7:14 AM