Troubleshooting

Troubleshooting issues with Worksnaps

How to Install Oracle Java on Fedora
Currently on Linux Worksnaps Client can run on Oracle Java environment. If your Java environment is OpenJDK, Worksnaps Client might not be able t...
Fri, 1 Jul, 2016 at 7:41 AM
How to start Worksnaps automatically in MAC OS
If you want to start Worksnaps automatically in Mac OS, you can follow the below instruction: 1. Click System Preferences -> User & G...
Sat, 20 Aug, 2016 at 6:48 AM
Baidu Antivirus Setting for Worksnaps Client
If your machine have installed Baidu Antivirus, and you find your Worksnaps client can't capture keyboard/mouse events causing logged time slots bei...
Thu, 11 May, 2017 at 12:22 AM
Worksnaps Beta
1. Install Worksnaps Beta using the installation package.  2. Launch Worksnaps Beta from desktop or Window menu by clicking on Worksnaps Client (beta) i...
Mon, 2 Oct, 2017 at 12:00 AM
Using Worksnaps Client (Java) on Windows
On Windows, in the case that your standard Worksnaps Client does not work, you might want to use Worksnaps Client for Java on Windows as an alternative.  ...
Wed, 4 Oct, 2017 at 10:51 PM
How to get custom scaling level on Windows
Custom Scaling Level on Windows is a factor that determines the scaling of display on Windows. Here is how you can get the DPI value on Windows.  1. Ope...
Sun, 22 Oct, 2017 at 11:48 AM
Black Screen Issue on Ubuntu 17.10
If you upgraded your Ubuntu to 17.10, you may encounter black screen issue by Worksnaps Client or Linux's Scrot command. Because Ubuntu 17.10 use Wayla...
Thu, 23 Nov, 2017 at 11:04 PM
How to Run Worksnaps Client on Fedora 26
On Fedora 26, Worksnaps Client supports 32-bit and 64-bit Java environment. However, you need to have the official Oracle Java environment as apposed to Ope...
Mon, 23 Oct, 2017 at 9:27 AM
How to install gnome-screenshot on Linux (if you get black screen shots)
If you get black screen shots on Linux, please download and install the new version of Worksnaps Client here -- http://www.worksnaps.com/www/download.shtml....
Wed, 29 Nov, 2017 at 6:49 AM
Screen shot issue on Fedora 25 and Ubuntu 17.10
In Fedora 25 and Ubuntu17.10, user maybe get black screen shot by Worksnaps Client. Because Fedora 25 and Ubuntu 17.10 use a new display server Walyland whi...
Sun, 26 Nov, 2017 at 12:54 AM