Troubleshooting
Troubleshooting issues with Worksnaps
Under certain conditions, some Linux or Mac client can't login Worksnaps server and prompt "Cannot connect to server". It is local machine net...
Fri, 5 Feb, 2021 at 9:50 PM
In new Ubuntu OS, the default Desktop session is Wayland. there is a possibility that you will encounter the issue that the captured screen image is a black...
Mon, 5 Feb, 2024 at 6:23 AM
Windows System Information In the Windows Search text box, type in "System Information", then the Windows menu will bring up related items. F...
Thu, 25 May, 2023 at 7:35 AM
If your machine have installed Panda Dome anti-virus, and you can't install worksnaps package, maybe it be quarantined by Panda, please following the...
Thu, 29 Jun, 2023 at 6:13 AM
Worksnaps Client depends Java environment on Mac OS. If your MAC computer's CPU is M1/M2 (Apple Silicon) with Java installed but it prompts JRELoadError...
Wed, 13 Dec, 2023 at 2:46 PM
Sometimes we need to get log files from your computer to do some analysis if you encounter some issues such as missing logged time or Worksnaps Client termi...
Fri, 5 Jan, 2024 at 12:59 AM
Sometimes we need to get the log file from your computer to analyze issues such as missing screenshots. Here are the instructions on how to locate the log f...
Thu, 1 Feb, 2024 at 11:31 PM
Sometimes we need to get log files from your computer to do some analysis if you encounter some issues such as missing logged time or Worksnaps Client termi...
Thu, 29 Feb, 2024 at 1:49 AM